Cognisco surveyed 400 companies in the UK and US and on this basis estimated that employee misunderstandings cost companies at least £18.7 billion.

It’s been said that any successful leader or manager* requires a few skill and the chief of these is communicate effectively in person and in writing.

*…and, by the way, while there are real differences between leadership and management positions, there’s no hard evidence that the people who excel as leaders are any different in terms of intelligence and personality from those who are good managers, despite the oft-made distinctions – they just do different things.